Housing Services

 Housing Case Manager (HCM)

General Statement of Responsibilities

The primary role of the Housing Case Manager is to assist low-income, HIV+ persons locate, secure, and maintain decent and appropriate housing with the ultimate goal of ensuring that HIV+ persons are able to maintain stable housing arrangements and remain with the care systems.

Essential Job Responsibilities Include:

  • Conduct intakes and housing assessments, develop and implement housing service plans.

  • Advocate on behalf of clients to link them to housing services in the Greater Cleveland community.

  • Assist clients in accessing government benefits for housing needs.

  • Work with client’s loved ones to develop a comprehensive support system.

  • Coordinate with medical case managers, community agencies, services and medical personnel to serve clients.

  • Conduct outreach into the Latino community to engage individuals in the case management program.

  • Follow housing case management guidelines established by the Ryan White, Part A Office.

  • Maintain client/service data information and complete reports and documentation.

  • Participate in relevant meetings and activities of Nueva Luz Urban Resource Center.

  • Attend Ryan White Meetings, Network Meetings and other relevant meeting(s).

  • Perform other duties as assigned by the Director of Services.

Essential Competencies Include:

Excellent oral, written and listening communication skills; ability to work with diverse groups and across all levels of organizations with a commitment to teamwork; effective public speaking and presentation skills; ability to track and maintain accurate records; knowledge of health and social issues, policy and politics; demonstrated experience with goal setting, setting priorities, decision making, and problem solving; detail oriented; track record of reliability, creativity, versatility, and initiative; knowledge and proficient use of Windows Office (Microsoft Word, Excel, Access, Power Point, Outlook) and internet; current Ohio driver’s license.


  • Licensed Social Worker (State of Ohio) preferable.

  • Fluent in Spanish.

  • Knowledge of HIV issues and sensitivity to needs and concerns of people with HIV/AIDS.

  • Work experience in advocacy service, case management, or similar work with the public in a direct service setting.

  • Experience working in a non-judgmental and supportive capacity with clients who experience psychiatric disabilities, chemical dependency, and/or life challenging diseases.

Interested parties should respond in writing with a cover letter and resume, including salary expectations.

Submit applications to

2226 West 89th Street

Cleveland, OH  44102

EMAIL: support@nlurc.org

PHONE: 216-651-8236

FAX: 216-651-8235